Hayley, a nurse member in South Australia, found herself facing allegations from the Australian Health Practitioner Regulation Agency (AHPRA) regarding a procedure that was allegedly beyond her scope of practice. Unsure of how to proceed, she turned to us at the Nurses’ Professional Association of Australia (NPAA) for guidance and support.
Upon reaching out to NPAA, Hayley was assigned a knowledgeable case manager who stuck with her throughout the process. The case manager provided Hayley with valuable information about her rights and responsibilities, helping her navigate the complexities of the situation. More importantly, the case manager offered a reassuring presence, providing emotional support during a challenging time.
As the investigation progressed, Hayley remained in contact with her NPAA case manager, who continued to offer guidance and assistance. Despite the uncertainty surrounding the situation, Hayley found comfort in knowing that she had a knowledgeable advocate in her corner, advocating for her best interests.
After several months, Hayley received word from her manager that AHPRA had decided not to proceed with the investigation. This news came as a relief to Hayley, marking the end of a stressful chapter in her career. Grateful for the support provided by the NPAA and her dedicated case manager, Hayley expressed her appreciation for their assistance.
How is the NPAA so effective in defending members during workplace issues and disputes? Our experienced and professional case managers use our unique RED™ case resolution system.
Why is the NPAA different? We believe that real change in healthcare STARTS with empowering frontline nurses, not bureaucrats.
If you are a member of NPAA and need assistance with a workplace issue, please submit a member support ticket on your dashboard, or contact us at 1300 263 374 - hotline@npaa.asn.au
To find out more about NPAA and become protected today visit: npaa.redunion.com.au/join